Answer support questions before anyone has to - and let your assistant teach the bot, read the tickets and draft the reply
Aidbase actions
Ask in plain language — Praxivara picks the right Aidbase action, runs it, and confirms anything sensitive first.
Blocks the person behind one chatbot conversation from using the chatbot again, and this cannot be undone here.
Shows the full transcript of one conversation with a chatbot.
Lists the conversations people have had with one chatbot.
Gives one chatbot an extra learning source to answer from.
Sends a message to a chatbot and gets its answer, which uses paid allowance and appears in the account's chat history.
Shows the settings of one support chatbot.
Lists the learning sources currently attached to one chatbot.
Lists every support chatbot set up on the account.
Checks that the support account connection is working, so you can tell a login problem apart from a bad request.
Gives one support email inbox an extra learning source to draft replies from.
Shows the settings of one support email inbox.
Lists the learning sources currently attached to one support email inbox.
Lists the support email inboxes set up on the account.
Blocks a person's email address from reaching this support inbox again, and this cannot be undone here.
Shows one email conversation from a support inbox in full.
Lists the emails in one support inbox, optionally filtered by status or date.
Sends a real email reply from the support inbox to the person who wrote in, and it cannot be recalled.
Changes an email's status or priority, which can notify the person who wrote in.
Adds one question and answer to an existing set of frequently asked questions.
Creates a new, empty set of frequently asked questions that you can then fill with entries.
Permanently removes one question and answer from a set of frequently asked questions.
Lists the questions and answers stored inside one FAQ source.
Adds a YouTube video as a learning source for the support AI.
Adds a website as a learning source, which starts fetching pages from that live site.
Permanently removes one learning source and everything the AI learned from it.
Shows one knowledge item and whether it has finished being learned, is still processing, or failed and why.
Lists everything the support AI has been given to learn from, such as websites, videos and FAQs.
Lists the individual pages that were picked up when a website was added as a source.
Teaches the support AI from one source, which changes the answers real customers are given.
Gives one support request form an extra learning source to suggest answers from.
Shows one support request form and the questions it asks customers.
Lists the learning sources currently attached to one support request form.
Lists every support request form on the account, including the questions each one asks.
Blocks the person who raised a ticket from contacting support again, and this cannot be undone here.
Shows one support ticket and the whole conversation with the customer.
Lists the support tickets raised through one request form, optionally filtered by status or date.
Posts a reply the customer sees in a live support conversation, and it cannot be taken back.
Changes a ticket's status or priority, which can notify the customer who raised it.
Aidbase triggers
Events in Aidbase that can start an automation on their own — no clicks required once you set it up.
Checks every few minutes for knowledge Aidbase has learned from a ticket form.
Checks every few minutes for knowledge Aidbase has learned from an email inbox.
Checks every few minutes for knowledge Aidbase has learned from a chatbot.
What you can ask in plain English
No menus, no automation builder to learn. Type it like you'd ask a capable assistant — Praxivara figures out the Aidbase steps and shows you exactly what it did.
Related integrations
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