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Never let a customer thread go cold.

It reads every new email and ticket, checks the order in Shopify, drafts a reply in your voice, and hands you the ones that need a person.

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Try it free for 7 days, on any plan.

Before and after

The inbox at 8:00. The inbox at 8:05.

Five minutes after it starts, every unread thread is read, tagged and answered in your voice. Then the drafts wait for your OK.

Checked first

It looks it up before it writes.

Each draft starts from your Shopify orders and your own policies, and names the document it used. When your docs don't cover a question, it says so and passes the thread to you.

TR
Tom R.Email · 7:31 AM
Warranty

“The switch on my Arlo table lamp quit after five months. Is that covered?”

It checked
Order 0982Arlo table lamp, delivered in May
Warranty policyLighting is covered for 2 years
Draft

Hi Tom, sorry the switch gave out! Your Arlo is covered by our 2-year warranty, so a new one ships Monday at no cost. No need to send the old one back.

Cites Warranty policy
Waiting for your OKDrafted 8:03 AM
AM
Ana M.Email · 7:10 AM
Return

“The linen duvet cover is lovely, but I picked the wrong size. How do I send it back?”

It checked
Order 1032Linen duvet cover, delivered last week
Returns policyFree returns within 30 days
Draft

Hi Ana, sorry it wasn't the right fit! Returns are free within 30 days, so pack it in its original bag and we'll email you a return label today.

Cites Returns policy
Waiting for your OKDrafted 8:03 AM
LG
Lena G.Email · 6:12 PM yesterday
Custom

“Could you engrave our initials on the walnut serving board before it ships?”

It checked
Walnut serving boardIn stock, ships in 1 to 2 days
Your docsNothing about engraving
No draft, on purpose

Your docs don't cover engraving, so it didn't guess. It sent you a summary instead:

Lena G. wants initials engraved on a walnut serving board. Do we offer engraving?
Needs youSent to you 8:02 AM
Escalations

When a thread needs a person, you hear first.

It flags the hard ones, sends you a short summary, and waits. You can answer in one word from wherever you are.

  • Upset, or talking about leavingCancelling, legal action or a public complaint comes straight to you.
  • Your biggest customersAnyone above the spend you set skips the queue.
  • Anything your docs don't coverIt says so instead of guessing, and sends you the question.
Reaches you byTextSlackWhatsApp
An agent for support

Describe it once. It works the queue all day.

Support triage is an agent built from one sentence. It runs on every new support email, and each reply it drafts waits in Deliveries for your OK.

The sentence that built it
“Whenever a new support email arrives, tag it by topic and urgency, check the order in Shopify, draft a reply from our policies, and message me in Slack if someone is upset.”
Runs
Every new support email, plus an evening digest
Works in
Gmail, Shopify, Stripe and Slack
Knows
Your policies, product details and past replies
Build your own agent
Works with

Your help desk, your store, your phone.

Connect an app once. The assistant and your agents both use it.

Where questions arriveIt reads, tags and drafts
  • GmailYour support inbox
  • OutlookOutlook Mail inboxes
  • ZendeskTags, updates and solves tickets
  • IntercomConversations and tickets
Where it checks the factsBefore it writes a word
  • ShopifyOrders, fulfillment and refunds
  • StripePayments and refunds
  • WooCommerceIf your store runs there
  • HubSpotCustomer records and tickets
Where it finds youWhen something needs a person
  • SlackA short summary in your channel
  • Text messageApprove with one word
  • WhatsAppThe same, on WhatsApp
  • PraxivaraEvery approval, in one place
Zoho Desk and HubSpot tickets work too.Browse all integrations
FAQ

Before you let it near your customers.

Will it reply to customers on its own?

Only if you let it. Replies can stay drafts you approve, and you can loosen that later. In Auto mode it decides when to check with you, and always asks before sending an email. Bypass permissions runs without asking; a few high-risk actions may still check with you.

How does it know our policies?

Add your FAQs, return and warranty policies, product details and past replies as Knowledge. It drafts from those and names the document it used. If they don't cover a question, it says so instead of guessing.

Which help desks does it work with?

Zendesk, Intercom, Zoho Desk and HubSpot tickets, plus a support inbox in Gmail or Outlook. Shopify and Stripe let it check orders and payments before it writes.

Can it handle refunds?

It can work out and issue a refund in Shopify or Stripe. You choose whether refunds check with you first, and every decision is kept on the record.

Can it answer the phone too?

Yes. With a Praxivara phone number, a phone agent can greet callers, offer a keypad menu, answer from your Knowledge, and email you a summary after each call.

Can the whole support team use it?

Yes. Create a business workspace and invite your team. Each person works on their own seat, and the workspace shares one credit pool and your business details. Team seats are a paid add-on.

Praxivara for other teams All solutions

Start tomorrow with the replies drafted.

Try it free for 7 days. Connect your support inbox and review the first drafts before anything goes out.

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