Zendesk

Get a list of your support tickets.

Get the full details of one ticket.

Get several tickets at once by their ID numbers.

List all tickets belonging to a specific customer organization.

List the tickets a particular person opened.

List the tickets a particular person was copied on.

List the tickets currently assigned to a specific agent.

List the tickets a specific agent is following.

List the tickets you recently viewed.

Get the total number of tickets in the account.

Open a new support ticket.

Open several new tickets in one batch.

Change a ticket's details or add a reply.

Apply the same change to several tickets at once.

Flag a ticket as spam and suspend the person who sent it.

Flag several tickets as spam in one batch.

Combine other tickets into one main ticket.

List the incident tickets linked to a problem ticket.

List the people collaborating on a ticket.

List the agents following a ticket.

List the people copied by email on a ticket.

Get counts of related items (incidents, similar tickets) for a ticket.

Delete a ticket (moves it to deleted tickets, recoverable for 30 days).

Delete several tickets at once.

List tickets that were deleted and can still be recovered.

Restore a previously deleted ticket.

Restore several deleted tickets at once.

Permanently erase a deleted ticket so it can never be recovered.

Permanently erase several deleted tickets forever.

List all comments and replies on a ticket.

Get how many comments a ticket has.

Permanently black out sensitive words in a ticket comment.

Permanently remove an attachment from a ticket comment.

Convert a public ticket comment into an internal-only note.

List the full change history of a ticket.

Get one specific change record from a ticket's history.

Get how many changes have been made to a ticket.

List the change history across every ticket in the account.

Make a specific commented change in a ticket's history internal-only.

List performance timing stats (reply times, resolution times) for all tickets.

Get the timing stats for a specific metrics record.

Get the reply and resolution timing stats for one ticket.

List all tickets marked as problems.

Search problem tickets by matching text in their subject.

List the tags on a ticket.

Add tags to a ticket without removing its existing ones.

Replace all of a ticket's tags with a new list.

Remove specific tags from a ticket.

List all the fields available on tickets.

Get the details of one ticket field.

Get how many ticket fields exist.

Add a new custom field to your tickets.

Change the settings of a ticket field.

Delete a ticket field.

List the dropdown choices for a custom ticket field.

Get one dropdown choice of a custom ticket field.

Add or edit a dropdown choice on a custom ticket field.

Remove a dropdown choice from a custom ticket field.

List the ticket forms customers can choose from.

Get the details of one ticket form.

Get several ticket forms at once by their IDs.

Create a new ticket form.

Change a ticket form's settings or fields.

Delete a ticket form.

Make a copy of an existing ticket form.

Change the display order of ticket forms.

List support requests from the customer's point of view.

Search a customer's support requests by keyword.

Get one support request from the customer's point of view.

Submit a new support request on behalf of a customer.

Add a customer reply to an existing support request.

List the public replies on a customer's support request.

Get one public reply on a customer's support request.

List all people (end users, agents, and admins) in your help desk.

Get the full details of one person by their ID.

Look up several people at once by their IDs or external IDs.

Add a new person to your help desk.

Add many new people in one bulk operation.

Add a person, or update them if they already exist by email or external ID.

Add or update many people in one bulk operation.

Change the details of one existing person.

Change details for many people at once.

Merge one end user's account into another, combining their history.

Deactivate and soft-delete one person from your help desk.

Soft-delete many people in one bulk operation.

List people who have been soft-deleted.

Get the details of one soft-deleted person.

Permanently erase a person who was already soft-deleted.

Search for people by name, email, phone, notes, or custom criteria.

Find people whose name starts with the text you type.

Get counts of a person's related records like tickets and organizations.

List the people who belong to a specific group.

List the people who belong to a specific organization.

Set a new password for a person (admin action).

Change a person's password using their current one.

See the password rules that apply to a person.

List a person's contact identities like emails and phone numbers.

Get one contact identity of a person.

Add a new email, phone, or other contact identity to a person.

Change a person's contact identity or mark it verified.

Set one of a person's identities as their primary contact.

Mark a person's contact identity as verified (admin action).

Email a person a link to verify one of their contact identities.

Remove one contact identity from a person.

List the custom fields defined for people.

Get one custom field defined for people.

Create a new custom field for people.

Change a custom field defined for people.

Delete a custom field defined for people.

Set the display order of custom fields for people.

List the dropdown choices of a custom field for people.

Get one dropdown choice of a custom field for people.

Add or edit a dropdown choice on a custom field for people.

Remove a dropdown choice from a custom field for people.

List all organizations (companies) in your help desk.

Get the full details of one organization by its ID.

Look up several organizations at once by their IDs or external IDs.

Add a new organization (company) to your help desk.

Add many new organizations in one bulk operation.

Add an organization, or update it if one with the same name or external ID exists.

Change the details of one existing organization.

Change details for many organizations at once.

Delete one organization from your help desk.

Delete many organizations in one bulk operation.

Find organizations by name or external ID.

Find organizations whose name starts with the text you type.

Get counts of an organization's related records like tickets and users.

List which people belong to which organizations.

List the organizations a specific person belongs to.

List the people who belong to a specific organization.

Get one person-to-organization membership.

Assign a person to an organization.

Assign many people to organizations in one bulk operation.

Set one of a person's organizations as their default.

Remove a person from an organization.

Remove many people from organizations in one bulk operation.

List the custom fields defined for organizations.

Get one custom field defined for organizations.

Create a new custom field for organizations.

Change a custom field defined for organizations.

Delete a custom field defined for organizations.

Set the display order of custom fields for organizations.

List all agent groups (teams) in your help desk.

List the groups that tickets can be assigned to.

Get the details of one agent group by its ID.

Create a new agent group (team).

Change an agent group's name or details.

Delete an agent group from your help desk.

List which agents belong to which groups.

List the groups a specific agent belongs to.

List the agents who belong to a specific group.

List agent-to-group memberships that can take ticket assignments.

Get one agent-to-group membership.

Add an agent to a group.

Add many agents to groups in one bulk operation.

Set one of an agent's groups as their default group.

Remove an agent from a group.

Remove many agents from groups in one bulk operation.

List the most-used tags across your account.

Find existing tags that start with the text you type.

List the tags on a specific person.

Add tags to a person without removing their existing tags.

Replace all of a person's tags with a new set.

Remove specific tags from a person.

List the tags on a specific organization.

Add tags to an organization without removing its existing tags.

Replace all of an organization's tags with a new set.

Remove specific tags from an organization.

List the saved reply-and-update shortcuts your team uses on tickets.

Get the details of one saved ticket shortcut.

Create a new saved shortcut that applies a set of changes to a ticket.

Change the title, actions, or availability of a saved ticket shortcut.

Permanently remove a saved ticket shortcut.

Activate, deactivate, or delete several ticket shortcuts at once.

See what changes a saved shortcut would make to a specific ticket without saving.

Preview the ticket changes a shortcut would produce, referenced by shortcut only.

List every ticket field a saved shortcut is allowed to change.

List the available action definitions used when building a ticket shortcut.

List the categories used to organize saved ticket shortcuts.

Find saved ticket shortcuts by keyword.

List the saved ticket lists (views) your team works from.

Get the details and filter conditions of one saved ticket list.

Create a new saved ticket list defined by filter conditions.

Change the filters, columns, or sharing of a saved ticket list.

Permanently remove a saved ticket list.

Reposition, activate, or deactivate several saved ticket lists at once.

Run a saved ticket list and get the matching tickets with your chosen columns.

Get the tickets that currently appear in a saved ticket list.

Get how many tickets currently match a saved ticket list.

Get ticket counts for several saved ticket lists at once.

Preview which tickets a set of filter conditions would return before saving a list.

Count how many tickets a set of filter conditions would return before saving a list.

List only the saved ticket lists that are currently active.

List saved ticket lists in a lightweight form for menus.

Find saved ticket lists by keyword.

Export the tickets in a saved list (over 1,000 rows) as a downloadable feed.

List the automatic rules that run the moment a ticket is created or updated.

Get the conditions and actions of one automatic ticket rule.

Create an automatic rule that acts on tickets as they are created or updated.

Change the conditions or actions of an automatic ticket rule.

Permanently remove an automatic ticket rule.

Reorder, activate, or deactivate several automatic ticket rules at once.

List only the automatic ticket rules that are currently on.

Find automatic ticket rules by keyword.

List the conditions and actions available when building an automatic ticket rule.

List the time-based rules that run on tickets on a schedule.

Get the conditions and actions of one time-based ticket rule.

Create a time-based rule that acts on tickets automatically (e.g. after hours of inactivity).

Change the conditions or actions of a time-based ticket rule.

Permanently remove a time-based ticket rule.

Reorder, activate, or deactivate several time-based ticket rules at once.

List only the time-based ticket rules that are currently on.

Find time-based ticket rules by keyword.

List the service-level target policies that set response and resolution deadlines.

Get the targets and filters of one service-level policy.

Create a policy defining response and resolution deadlines for matching tickets.

Change the deadlines or filters of a service-level policy.

Permanently remove a service-level policy.

Change the priority order in which service-level policies are applied.

List the filter fields and metrics available when building a service-level policy.

List your support team's business-hours schedules.

Get one business-hours schedule with its working intervals.

Create a business-hours schedule with a name and time zone.

Rename a business-hours schedule or change its time zone.

Permanently remove a business-hours schedule.

Set the working-hour intervals for each day of a business-hours schedule.

List the holidays (non-working days) on a business-hours schedule.

Get one holiday defined on a business-hours schedule.

Add a holiday (non-working period) to a business-hours schedule.

Change the name or dates of a holiday on a business-hours schedule.

Remove a holiday from a business-hours schedule.

List the customer-facing brands configured in your help desk.

Get the details of one brand.

Create a new customer-facing brand.

Change the name, subdomain, or status of a brand.

Permanently remove a brand.

Check whether a custom domain is correctly pointed at a brand's help center.

List the reusable placeholder text snippets used across your help desk.

Get one reusable placeholder snippet and its language versions.

Create a reusable placeholder snippet with default-language text.

Rename a reusable placeholder snippet or change its default language.

Permanently remove a reusable placeholder snippet and all its language versions.

List the per-language versions of a reusable placeholder snippet.

Get one language version of a reusable placeholder snippet.

Add a new language version to a reusable placeholder snippet.

Change the text of one language version of a placeholder snippet.

Remove one language version of a placeholder snippet.

Add several language versions to a placeholder snippet at once.

Update several language versions of a placeholder snippet at once.

List the good/bad satisfaction ratings customers left on solved tickets.

Get one customer satisfaction rating.

Get the total number of customer satisfaction ratings.

Submit a good or bad satisfaction rating on a ticket as the end user.

Search across tickets, users, organizations, and groups with one query.

Get how many records match a search query without returning them.

List incoming emails that were held back as suspected spam or errors.

Get one held-back incoming email.

Turn a held-back incoming email into a real ticket.

Turn several held-back incoming emails into real tickets at once.

Permanently discard a held-back incoming email.

Permanently discard several held-back incoming emails at once.

List the published knowledge-base articles.

Get one knowledge-base article.

List the knowledge-base articles inside a section.

List the knowledge-base articles inside a category.

List the knowledge-base articles written by a specific author.

Search the knowledge base by keyword.

Publish a new knowledge-base article in a section.

Change a knowledge-base article's settings (section, author, promotion).

Permanently remove a knowledge-base article.

List the sections that group knowledge-base articles.

Get one knowledge-base section.

List the sections inside a knowledge-base category.

Create a new section inside a knowledge-base category.

Change a knowledge-base section's category, order, or visibility.

Permanently remove a knowledge-base section and its articles.

List the top-level categories of your knowledge base.

Get one knowledge-base category.

Create a new top-level knowledge-base category.

Change a knowledge-base category's order or default settings.

Permanently remove a knowledge-base category and everything inside it.

List the reader comments on a knowledge-base article.

List all article comments a specific person has posted.

Get one reader comment on a knowledge-base article.

Post a comment on a knowledge-base article.

Edit a comment on a knowledge-base article.

Remove a comment from a knowledge-base article.

List every label used to tag knowledge-base articles.

List the labels applied to one knowledge-base article.

Get one knowledge-base article label.

Tag a knowledge-base article with a label.

Remove a label from a knowledge-base article.

List the language versions of a knowledge-base article.

List the language versions of a knowledge-base section.

List the language versions of a knowledge-base category.

Get one language version of an article, section, or category.

List the languages an article is still missing a version for.

Add a new language version to a knowledge-base article.

Add a new language version to a knowledge-base section.

Add a new language version to a knowledge-base category.

Edit the text of one language version of an article, section, or category.

Remove one language version of an article, section, or category.

Fires the instant a new ticket is created.

Fires when any ticket changes.

Fires when a comment is added to a ticket.

Fires when a ticket is marked solved.

Fires when a ticket is closed.

Fires when a ticket is set to pending (waiting on the customer).