Dialpad

List the people in your Dialpad company.

Search for people in your company by name, email, or number.

Get the full profile for one person by their id.

Add a new person to your company and give them a license.

Update a person's details such as name, title, license, or office.

Remove a person from your company.

Set a person's status message and when it expires.

Turn a person's Do Not Disturb on or off.

Turn a person's live call transcription and AI features on or off.

Start or stop recording a person's call that is happening right now.

Place an outbound call from a specific person's line (click-to-call).

Move a person to a different office.

List the calling identities (personas) available to a person.

Open a web page on a person's Dialpad app, usually when a call comes in.

See which number shows as a person's outbound caller ID.

Choose which number shows as a person's outbound caller ID.

Get the emergency (911) address on file for a person.

Set the emergency (911) address for a person.

Give a person a phone number.

Take a phone number away from a person.

List the desk phones linked to a person.

Get details of one desk phone linked to a person.

Unlink a desk phone from a person.

List the app and phone devices signed in across your company.

Get details of one signed-in device.

List the offices in your company.

Get details of one office.

Get your company's main (primary) office.

Open a new office with its own billing plan.

Update an office's business hours.

Get the emergency (911) address for an office.

Set the emergency (911) address for an office.

List the off-duty status reasons set up for an office.

List the people who operate an office's main line.

Add a person or group as an operator of an office's main line.

Remove an operator from an office's main line.

See an office's current plan and license counts.

See which license types an office can still assign.

List the call centers that belong to one office.

List the departments that belong to one office.

List the coaching teams that belong to one office.

Give an office's main line a phone number.

Take a phone number away from an office's main line.

List all departments across your company.

Get details of one department.

Create a new department (a phone group) in an office.

Update a department's settings.

Delete a department.

List the people who answer for a department.

Add a person as an operator of a department.

Remove an operator from a department.

List saved contacts in your company.

Get one saved contact by id.

Save a new contact.

Save a contact using your own reference id, updating it if it already exists.

Update a saved contact's details.

Delete a saved contact.

Look up call history and logs.

Get details about one call.

Place an outbound phone call through Dialpad.

Place an automated call that runs through a phone menu (IVR).

End a call that is in progress.

Get the AI summary of a call.

Assign one or more people to handle a call.

See who is assigned to a call.

Remove specific people from handling a call.

Remove everyone assigned to a call.

Send a live call to another number, person, or team.

Add another person or number to a call in progress.

Pick up a parked (held) call.

Tag a call with labels.

List the call labels available in your company.

List pending callback requests.

Add a caller to a call center's callback queue so an agent calls them back.

Check whether a callback can be requested before adding it.

Get the text transcript of a call.

Get a download link for a call's transcript.

Create a shareable link to a recorded call review.

Get an existing call review share link.

Change who can view a call review share link.

Delete a call review share link.

Create a shareable link to a call recording.

Get an existing recording share link.

Change who can view a recording share link.

Delete a recording share link.

Send a text message to one or more phone numbers.

List bulk (mass) text message jobs.

Send the same text message to many recipients at once.

Get the status of a bulk text message job.

Update a bulk text message.

List text messages queued to send later.

Queue a text message to send at a future time.

Get one scheduled text message.

Change a text message that is scheduled to send later.

Cancel a scheduled text message.

Send a scheduled text message right away instead of waiting.

Send a fax to a phone number.

Set up a fax number for a person or department.

See which numbers have opted out of your texts.

Ask Dialpad to build a report of call and messaging activity.

Get a stats report you previously requested.

List the call scorecards set up in your company.

Get one call scorecard.

Ask Dialpad to build a report of scorecard results.

Get a scorecard report you previously requested.

List reports set to be emailed on a schedule.

Set up a report that is emailed automatically on a schedule.

Get one scheduled report.

Change a scheduled report.

Stop and remove a scheduled report.

List digital (chat/web) engagement session data.

Get workforce-management activity metrics.

Get workforce-management metrics per agent.

List the webhook URLs registered to receive events.

Register a URL that Dialpad will send events to.

Get one registered webhook.

Change a webhook's URL or secret.

Remove a registered webhook.

List the websocket connections registered to receive events.

Register a websocket that Dialpad will stream events to.

Get one registered websocket.

Change a websocket's secret.

Remove a registered websocket.

List your call event subscriptions.

Start receiving call events at a webhook you registered.

Get one call event subscription.

Change a call event subscription.

Stop receiving these call events.

List your sms event subscriptions.

Start receiving sms events at a webhook you registered.

Get one sms event subscription.

Change a sms event subscription.

Stop receiving these sms events.

List your agent status event subscriptions.

Start receiving agent status events at a webhook you registered.

Get one agent status event subscription.

Change a agent status event subscription.

Stop receiving these agent status events.

List your contact event subscriptions.

Start receiving contact events at a webhook you registered.

Get one contact event subscription.

Change a contact event subscription.

Stop receiving these contact events.

List your channel event subscriptions.

Start receiving channel events at a webhook you registered.

Get one channel event subscription.

Change a channel event subscription.

Stop receiving these channel events.

List your fax event subscriptions.

Start receiving fax events at a webhook you registered.

Get one fax event subscription.

Change a fax event subscription.

Stop receiving these fax events.

List your change log event subscriptions.

Start receiving change log events at a webhook you registered.

Get one change log event subscription.

Change a change log event subscription.

Stop receiving these change log events.

List the phone numbers in your company.

Get details about one phone number.

Give a person or group a phone number, picking one automatically if needed.

Assign a specific existing phone number to a person or group.

Release a phone number so it is no longer assigned.

Replace a target's phone number with a different one.

Mark a phone number as do-not-call or do-not-text.

Clean up a phone number into a standard format.

Give a call router a phone number.

Give a physical room's phone a number.

Take a phone number away from a room.

List the phone numbers your company has blocked.

Check whether one number is blocked.

Block one or more phone numbers from contacting your company.

Unblock phone numbers you previously blocked.

List all call centers in your company.

Get details of one call center.

Create a new call center in an office.

Update a call center's settings.

Delete a call center.

See a call center's live status, such as queue and staffing.

List the agents in a call center.

Add a person as an agent in a call center.

Remove an agent from a call center.

See whether a call center agent is on or off duty.

Put a call center agent on or off duty.

See an agent's skill level in a call center.

Set an agent's skill level in a call center.

List the call routers (custom call-routing rules) in your company.

Get one call router.

Create a call router that decides where incoming calls go using your own web service.

Update a call router.

Delete a call router.

List the coaching teams in your company.

Get one coaching team.

List the members of a coaching team.

Add a person to a coaching team.

List the messaging channels in your company.

Get one messaging channel.

Create a new messaging channel.

Delete a messaging channel.

List who is in a messaging channel.

Add a person to a messaging channel.

Remove a person from a messaging channel.

List the physical rooms (with room phones) in your company.

Get one room.

Create a new room.

Update a room's name or numbers.

Delete a room.

Create a PIN that lets a room make international calls.

List the desk phones in a room.

Get one desk phone in a room.

Remove a desk phone from a room.

List scheduled Dialpad meetings.

Get one scheduled meeting.

Schedule a new Dialpad meeting.

Change a scheduled meeting.

Cancel a scheduled meeting.

Create a meeting room (video conference space).

List summaries of past conference meetings.

List conference meeting rooms.

List your custom phone-menu (IVR) prompts and recordings.

Upload a custom phone-menu prompt or recording.

Rename or re-describe a custom phone-menu recording.

Set which recording plays for a phone menu on a specific target.

Remove a custom recording from a phone menu.

List the call outcome labels (dispositions) in your company.

Get one call disposition set.

Create a set of call outcome labels for a target.

Update a set of call outcome labels.

Delete a set of call outcome labels.

List the admin permission policies in your company.

Get one admin permission policy.

Create an admin permission policy.

Update an admin permission policy.

Delete an admin permission policy.

Give a person a permission policy.

See who has a given permission policy.

Take a permission policy away from a person.

Get your company's account details.

Update company-wide settings.

Get the settings for the connected app integration.

Get one agent group (a call center or department the API treats as an agent group).

Fires on a call event (ring, connect, hang-up) in Dialpad.

Fires when a text message is sent or received in Dialpad.

Fires when a contact is created in Dialpad.

Fires when a contact is changed in Dialpad.