Manage your Zoho Desk helpdesk — create, update, assign, search, and reply to support tickets; manage contacts, accounts, and agents; add comments and time entries; and search your knowledge base.
Zoho Desk actions
Ask in plain language — Praxivara picks the right Zoho Desk action, runs it, and confirms anything sensitive first.
Create a new support ticket.
Update fields on an existing ticket (status, priority, assignee, department, due date…).
Fetch a single ticket's full details.
List recent tickets, optionally filtered by department/status/assignee.
Search tickets by subject, status, priority, assignee, contact, channel, etc.
Assign/reassign a ticket to an agent or team.
Set a ticket's status to Closed or Resolved.
Merge duplicate tickets into one primary ticket.
Move a ticket to a different department.
Add one or more tags to a ticket.
Mark a ticket as read or unread.
Get a ticket's activity/audit history.
Log a time entry (work) against a ticket.
List the time entries logged on a ticket.
Add a public or private (internal) comment to a ticket.
List all comments on a ticket.
Edit the content of a comment.
Delete a comment from a ticket.
Send a customer-facing email reply on a ticket (creates an email thread).
List the email/conversation threads on a ticket.
Get the full content of a single ticket thread.
List the files attached to a ticket.
Attach a file to a ticket.
Get the download URL/content of a thread attachment.
Create a contact (customer) in the help desk.
Update an existing contact.
Fetch a single contact by id.
List contacts in the portal.
Search for a contact by email, phone, or name.
Find a contact by email; create one if none exists.
Create an account (company) in the help desk.
Update an existing account.
List accounts (companies).
List the support agents in the org (to assign tickets).
List the departments (needed as departmentId when creating/moving tickets).
List the Zoho Desk organizations (portals) this connection can access.
Cross-module search across tickets, contacts, accounts, and articles.
List knowledge-base articles.
Search the knowledge base for articles.
Get a single knowledge-base article.
Zoho Desk triggers
Events in Zoho Desk that can start an automation on their own — no clicks required once you set it up.
Fires when a new support ticket is created in Zoho Desk.
Fires when any field on a ticket changes (status, priority, assignee, etc.).
Fires when a ticket's status changes (e.g. to Resolved or Closed).
Fires when a comment (public or internal) is added to a ticket.
Fires on a new conversation thread (incoming or outgoing email/chat) on a ticket.
Fires when a new attachment is added to a ticket.
Fires when a new contact (customer) is created in Zoho Desk.
Fires when a new account (company) is created in Zoho Desk.
Fires when a new support agent is added to the org.
Fires instantly when a knowledge-base article is created.
Fires instantly when a knowledge-base article is updated.
Fires instantly when a knowledge-base article is deleted.
What you can ask in plain English
No menus, no automation builder to learn. Type it like you'd ask a capable assistant — Praxivara figures out the Zoho Desk steps and shows you exactly what it did.
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